Returns & Refunds Policy

Return Window

You may return unworn, unused items in their original packaging within 7 days of delivery.

How to Start a Return

• Go to My Account → Orders and select "Request Return / Exchange"
• Choose a reason and, where applicable, upload a photo
• Once approved, we'll arrange a reverse pickup or you can drop it at our flagship store

Non-Returnable Items

Earrings and other pierced-body-jewellery items cannot be returned for hygiene reasons unless defective. Final sale/clearance items are non-returnable.

Refunds

Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days. Cash on Delivery orders are refunded via bank transfer or store credit.

Exchanges

Need a different size or colour? Select "Exchange" instead of "Return" during the request — subject to stock availability.

Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos and we'll arrange a free replacement or full refund.